The challenge: Crisis has grown exponentially and ongoing success has meant a lack of time and focus on internal capabilities, technology and data. Like many charities, it’s fallen behind and become limited in the personalised and relevant experiences it can offer to its audiences, with the largely off-line product offering means they are missing opportunities … Read more
The challenge: As the external environment in which Samaritans operates continued to evolve rapidly and the demand for support was increasing, the Samaritans embarked on a huge programme of change, to develop a better service for callers, through modernising services and improving the experience of volunteers. As a predominantly volunteer-led organisation, changes at any scale … Read more
The challenge: Expectations of an excellent digital experience were growing by the day. With more and more people engaging with charities via social and the shift to online giving gathering pace. However, Save the Children UK was still operating in a largely traditional, off-line way and disconnected way. With extremely limited digital capabilities, and teams … Read more