The Challenge: On this multi-million pound marketing transformation, Kivo was responsible for business change, engagement and training. When we joined the programme was already underway. We knew that the programme was going to impact at lot of people, but we didn’t know who or how. With £80m of identified benefits at stake, there was a … Read more
The challenge: Driven by an urgent need to modernise the digital experience, British Red Cross was embarking on a Change Programme with an implementation partner, involving the redesign and rebuild of the website. Fundraising needed to build their own understanding and awareness of opportunities so they could contribute to the direction of the programme, so … Read more
The new Head of Supporter Operations brought us in to facilitate the design of a shared vision across services, an operating model and change plan, all aimed at ensuring supporters and internal consumers were at the heart of data operations and decision-making. Kelly interviewed each of the team members for get an understanding of the … Read more