The challenge: Crisis has grown exponentially and ongoing success has meant a lack of time and focus on internal capabilities, technology and data. Like many charities, it’s fallen behind and become limited in the personalised and relevant experiences it can offer to its audiences, with the largely off-line product offering means they are missing opportunities … Read more
This weekend, I was at Regents University, studying towards an accreditation in transformational coaching. In a nutshell, transformational coaching is the empowering and enabling of individuals to make the behavioural shifts required to achieve personal goals. It’s pretty cool. It’s predicated on the humanistic approach; a rebellious innovation born in the 60s, in response to … Read more
The new Head of Supporter Operations brought us in to facilitate the design of a shared vision across services, an operating model and change plan, all aimed at ensuring supporters and internal consumers were at the heart of data operations and decision-making. Kelly interviewed each of the team members for get an understanding of the … Read more