The challenge: Crisis has grown exponentially and ongoing success has meant a lack of time and focus on internal capabilities, technology and data. Like many charities, it’s fallen behind and become limited in the personalised and relevant experiences it can offer to its audiences, with the largely off-line product offering means they are missing opportunities … Read more
The challenge: Expectations of an excellent digital experience were growing by the day. With more and more people engaging with charities via social and the shift to online giving gathering pace. However, Save the Children UK was still operating in a largely traditional, off-line way and disconnected way. With extremely limited digital capabilities, and teams … Read more
The Challenge: On this multi-million pound marketing transformation, Kivo was responsible for business change, engagement and training. When we joined the programme was already underway. We knew that the programme was going to impact at lot of people, but we didn’t know who or how. With £80m of identified benefits at stake, there was a … Read more